Collection Call Centre Software Features:-
- Allocation Management – Import Allocation from Excel/CSV.
- Pure Talk time – No caller tune / NO TIME WASTE
- Smart Payment Reminders – Remind and follow up with customers at the right time with ease through automatic reminders.
- PTP Management – Let agents focus on faster collections by getting the correct customer status details with ease.
- Maximum Profitability – Decrease operational costs by strategically allocating resources as per the process requirements.
- Prioritize Your Consumer Collections Strategy and Sharpen Your Bidding with Statistical Modelling.
- Get alerts and notifications on crucial events like a broken promise to pay or scheduled follow up calls.
- Simply no excel training needed to users now, users will work on CRM and CRM will provide all required reports.
- Users can work on Multiple Portfolio / Buckets.
- Easy dispositions for Payment & Visit Feedback.
- Customizable Reporting Format.
- Self-Designable Web Based CRM ( Each portfolio can have separate Loan detail page fields as per the provided headers.)
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- Multi Alternate Number Dialling ( Can be useful in skip tracing/flow cases ).
- Live Barging Onsite/Remotely.
- Self-Definable Dispositions ( Unique Disposition Codes / Multi-Layered for each portfolio can be done.)
- SMS/E-Mail Templates and Integration disposition wise. SMS/E-Mail Blasting.
- Data Management with Do Not Call, Start Calling, Stop Calling, Call Again.
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- Call Recording for each inbound/outbound calls. ( 100% Call Recording )
- ACD/Agent Management Reports.
- User Definable Filters in Reporting Format.
- Call Voice Log Filtering by Process, Campaign, Date, Agent Name, Disposition, etc.
- Provision to Export in Excel with User Rights
- Real-Time Statistics.
- Get multiple structured reports in excel format
- Automating Operations – CCS eliminates manual tasks to increase agent efficiency. Let agents focus on faster collections by getting the correct customer touchpoints.
- Intelligent Outreach – Get paid faster by automating and customizing calling strategy, Don’t let anything slip through the cracks by keeping a track of important activities.
- Quality Monitoring – Review agent activities to maintain quality, Capture, track, and store all interactions to monitor agents and get complete visibility for the portfolios.
- Ensuring Data Security and Compliance, Give role-based authorization to users like callers, supervisors, and Team leaders for accessing customer data.
- Track Performance with Real-time dashboards and Drill-Down Reports, Track metrics to know your progress & see what you have achieved.
- Beat the Collection Challenges, Maximize debt recovery by overcoming the Data, Process, and Technology challenges with Smart Reminders.